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Of: Momir Takac

A Hermes delivery van is parked on a street corner in Berlin.
A Hermes delivery van is parked on a street corner in Berlin (file photo). © IMAGO / Frank Concern

Because Hermes has repeatedly let him down, a customer wants to sue the parcel service. A heated discussion broke out online.

Munich: Online business has increased dramatically and the number of packages sent through Germany has grown accordingly. Parcel carriers are already reaching their limits. Most of the time the delivery works with DHL, Amazon or Hermes no problem, but there are ugly exceptions.

The Hermes customer complains about the parcel service: “The last store”

Just a package of christmas gifts ends up in the trashsometimes recipients are insulted, but said to have happened before that a messenger from Hermes broke down the garden gate. Apparently a customer has had such a bad experience with Hermes that he is now considering a claim for damages.

“The last store,” he complains. Facebook. He complains that three birth attempts failed, even though “the whole family was at home.” “There was never a messenger, no contact, no doorbell, no message. For the repeated time.” He now she wanted to know from the community if anyone had already taken legal action against the Hermes “scammers”.

Post from a dissatisfied Hermes customer on Facebook.
A dissatisfied customer wants to report the Hermes parcel service. © Facebook.com/Screenshot

Dissatisfied Hermès customer snaps at users: “You don’t understand anything anyway”

A lively discussion ensued. A user asks what “he wants to achieve legally”. Another user tries to joke: “Maybe the Hermes courier gets a court order that he calls every day to wish him a good day, even without having a package for him.”

But the fun has a serious undercurrent, which ultimately names another user. “What do you want to show? You have a contract with the shipper and not with Hermes‘, specifies. Disappointed in Hermes, he tries to iron it out. “You don’t understand anything anyway. Please move on,” he wrote.

Hermes does not deliver the package, who is responsible?

“But I understand, it’s just that they think they’re right, but they’re not,” he insists, getting more and more angry. “You have ordered something from a sender, you pay for the merchandise and the postage. It sends it to a service provider”, the user tries to explain. “Who do you have a contract with? With the service provider or with the sender? So who do you want to sue now?” she asks. This is the legal situation.

Hermes’ dissatisfied customer seems to have been successfully taught this. For with this explanation the discussion came to an abrupt end. We don’t know if he will sue the parcel service. In fact, it is the case that the seller bears the risk of transport, according to the website of the DAHAG lawyer service. In Bavaria it was actually determined against two package carriers said to have stolen packages. (mountain)

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